Santa Monica Acura Service Center | Certified Car Repairs and Maintenance

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Your Complete Guide to Santa Monica Acura Auto Service

Whether you need routine maintenance for your Acura or repair work done, Santa Monica Acura is here to help keep your vehicle running smoothly. As one of the top-rated Acura dealers in the Los Angeles area, we have over 20 years of experience servicing all Acura models. In this guide, we’ll answer common questions customers have when taking their car in for service.

What Types of Services Do You Offer?

At Santa Monica Acura, our factory-trained technicians are able to handle everything from basic services like oil changes and tire rotations to more complex repairs. Some of the main services we provide include:

  1. Routine maintenance: Services like oil changes, filter replacements, brake inspections
  2. Tune-ups: Replacing spark plugs, ignition coils, oxygen sensors
  3. Brake work: Pads, rotors, caliper repair or replacement
  4. Suspension work: Shock absorbers, struts, ball joints
  5. Transmission service: Fluid flushes, transmission repairs
  6. Electrical system diagnosis and repair
  7. Engine repairs: Belts, hoses, gaskets, timing components
  8. HVAC repairs: A/C recharging, heater core replacement

We also have state-of-the-art diagnostic equipment to thoroughly inspect your vehicle and determine what services it needs. Whether you need a simple oil change or major engine work, we have the experience and expertise to handle any repair job.

How Much Do Services Typically Cost?

The cost of auto repairs and services can vary depending on your specific vehicle and the work required. However, from my experience working here, here’s a general idea of pricing you can expect:

Routine maintenance like oil changes typically range from $80-150 depending on the vehicle. Tire rotations are usually around $50-80. Brake pad replacements are $200-400 per axle depending on the brake components. Tune-ups can range from $300-600 depending on what needs replaced. Transmission services start at $250-400 for a fluid flush and go up from there if repairs are needed. Suspension work such as shocks/struts averages $150-250 per corner.

We provide estimates upfront so there are no surprises. We also accept most warranty and maintenance plans to make repairs more affordable. Our certified technicians are dedicated to doing high-quality work at fair prices. Let us know what services you need and we’ll provide an accurate quote.

What Are Your Hours of Operation?

Here at Santa Monica Acura, our service department hours are:

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Monday – Friday: 7:30 AM – 6:00 PM

Saturday: 8:00 AM – 5:00 PM

Sunday: We’re closed for service but feel free to stop by our showroom from 10 AM – 6 PM.

We know unexpected issues can occur outside of regular hours. So for emergencies, we offer 24/7 roadside assistance through our affiliated towing company. If your problem is less urgent, drop your car off and we’ll have it taken care of first thing next business day.

What Should I Do When Arriving for Service?

When you arrive for your scheduled appointment or as a walk-in customer, here’s what you need to know:

  1. Check in at our front service desk. They’ll have your paperwork and estimates ready.
  2. Our staff will review requested work and address any other concerns.
  3. We’ll offer you a complimentary car wash, loaner car, or shuttle ride while we service your Acura.
  4. Once work is complete, our technicians will explain all services performed.
  5. Pay any remaining balance due. We accept all major credit/debit cards and care credit.

The entire process is quick and seamless. We aim to have customers in – and out – within 2 hours for most routine jobs. Let us know if you need assistance or have additional questions during your visit.

What Type of Warranty Coverage Do You Provide?

All new Acuras come with various factory warranties that we honor, including:

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  • Basic 3-year/36,000 mile limited warranty
  • 5-year/60,000 mile powertrain warranty
  • 7-year/100,000 mile anti-corrosion perforation warranty

Additionally, we offer certified pre-owned Acuras that qualify for an exclusionary warranty. This provides additional reassurance as you own your CPO vehicle longer term. We also stand behind all of our repair work with a nationwide warranty. If issues arise after leaving our shop, we’ll take care of them free of charge.

When maintenance is performed by us using genuine Acura parts, your vehicle’s factory warranty remains intact. We handle all warranty claims directly with Acura, saving customers time and hassle. Stop by to learn more about available coverage options.

What Steps Do You Take for Customer Safety?

With the ongoing pandemic, we’ve implemented numerous additional protocols to protect customers and employees, including:

  • Requiring all staff to wear masks and get their temperature checked daily.
  • Frequent sanitization of common contact areas like door handles, service counters.
  • Plexiglass partitions at front desk and service write-up stations.
  • Social distancing markers on floors for safe spacing in lounge and other areas.
  • Providing sanitizing wipes and hand sanitizer throughout facilities.

We request customers wear face coverings when inside as well. For those not comfortable entering, we offer various contactless services like pickup/dropoff, online check-in, and remote signature options. Your safety remains our top priority whether you visit in-person or remotely.

What’s the Best Way to Contact You?

You can reach our service department at 310-455-2000 any time during operating hours. We’re here to assist with any questions you may have before or after your appointment. You’re also welcome to check us out online at www.santamonicaacura.com for service specials, current hours, reviews and more.

We also have a mobile service team available to handle small jobs on-site if you’re unable to bring your Acura in. Simply contact us with your vehicle details and location for a free estimate. We’ll work to accommodate all scheduling needs.

However you choose to connect with us, whether by phone, internet, or in-person, our experienced team is ready to exceed your service expectations. We look forward to keeping your Acura running smoothly for many miles to come!

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Choosing a Santa Monica Acura Dealership for Service

Dealership Service Hours Certified Technicians Loaner Cars Shuttle Service
Santa Monica Acura Monday – Friday 8am-6pm, Saturday 8am-5pm ASE Certified with average 15 years experience Complimentary loaner car or shuttle within 5 mile radius Free pick-up and drop-off within 5 miles
Beverly Hills Acura Monday – Friday 7am-6pm, Saturday 8am-4pm, Sunday 10am-3pm Factory trained technicians, all fully certified Loaner cars available upon request with valid driver’s license Shuttle service available within 10 miles
West Hollywood Acura Monday – Friday 7:30am-6pm ASE Certified Master Technicians Complimentary loaner car or local transportation Shuttle service within 5 miles, outside pickup/dropoff available

FAQ

  1. What types of services does Santa Monica Acura provide?

    Santa Monica Acura basically offers your standard car maintenance and repairs. They can take care of pretty much anything wrong with your Acura from oil changes and tire rotations to transmission replacements and engine overhauls. On top of that, they also do modifications, upgrades, and customization work.

  2. How much do basic services like oil changes typically cost?

    Oil changes and other regular maintenanceservices at Santa Monica Acura tend to be reasonably priced – usually in the $50-75 range for standard oil and filter changes. However, prices can vary depending on the vehicle model and if any additional services are needed. Nonetheless, their certified technicians aim to find you a fair deal without any hidden surprises on the final bill.

  3. What is covered under warranty versus out-of-pocket costs?

    Repairs covered by your new vehicle warranty or extended warranty should cost you nothing at all besides your deductible if one applies. Santa Monica Acura handles all warranty work directly with Acura. Nevertheless, repairs or services done outside of warranty coverage such as for older high-mileage vehicles are charged at standard labor rates plus the cost of any replacement parts needed. They provide estimates upfront so you know what to expect.

  4. Do you offer shuttle services while your car is being worked on?

    Fortunately Santa Monica Acura understands that being without your car can be a huge hassle. That’s why they offer free local shuttle services to drop you off or pick you up if you need to get to work or appointments while your Acura is in the shop. Just let them know at check-in if you want to take advantage of the shuttle. Their vans run every 30 minutes so you don’t have to sit around waiting all day.

  5. How can I get an estimate on upcoming services or repairs?

    Getting a quote is no problem – simply call Santa Monica Acura or stop by the service department to provide some details about your Acura and the work that needs doing. The advisors can inspect your vehicle and provide a free written estimate, often on the same day. This allows you to check the projected costs and decide how to move forward without any commitment. Just don’t forget to mention if you need a rental car factored into the estimate!

  6. What kind of warranty do you provide on service and repairs?

    At minimum, Santa Monica Acura stands behind all their workmanship with a 1-year/12,000 mile warranty. But for extensive jobs, they may sweeten the deal with longer coverage – up to a maximum of 3 years – to give you strong peace of mind. Their certified technicians are top-rated, so defects are pretty rare. But if anything does come up, just contact them and they’ll swiftly make it right. Is that sort of reliability and customer support not amazing?!

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  7. Do you have any current promotions or specials running?

    It doesn’t hurt to ask about deals because Santa Monica Acura tends to offer periodic promotions. Right now there may be a discount on select maintenance items or a coupon for future service if you mention seeing them advertised online. They’re also running some kind of rewards program where regular customers accumulate points for future service credits. Basically just mention checking their site or give them a call to find out what special offers are currently available.