Professional courteous service .. and everything is working again!
We have recently got a car from this location. Yuvi was the sales advisor that helped us. He was extremely professional and patient. He took his time to answer all of our questions and went extra miles to propose solutions. He believes in excellent customer service, and you can see that through his actions. I DEFENITLY recommend him. If you are looking for a headache free transaction, where the sales person is addressing your needs rather than looking for another deal ask for Yuvi. THANK YOU!
I just purchased my car a month ago and I totally love it. It's a certified pre-owned vehicle so when I noticed a couple of things that were a little off they were really great about it. First off, my sales person Yuvi Chavan was really patient and was not pushy during my search whatsoever. If you plan to purchase a vehicle just ensure you have done your research because they have a huge stock in autos so they are not open to negotiate prices. Whatever they have listed as the price is what it is selling point; no room for flexibility so make sure you know what you want at the price point you're looking for. As soon as I got my vehicle I drove it a couple weeks before taking it back for adjustments and stuff like that. I then took it over to the service center which is located on a different site. David Cohen was my service representative and he was also really great. He was very thorough in taking down information for the technicians so I really appreciated that. The only weird thing about the service center is the configuration. When I drove up I had to walk around before finding someone that could help. There's an office to the side for God knows what so they sent me back outside to the office with a drive way right next to them which is where the customer service reps are located. I just noticed another small issue with my car but after this experience I feel comfortable enough to take it in again for them to look at.
Vladimir is the absolute best! After picking out a Range Rover for my boyfriend, I thought I would come test out a Discovery for myself. I was instantly in love. Vladimir was incredibly helpful throughout the entire process. He went above and beyond to make sure I got the car that I wanted. I know my situation required an extra bit of effort but he was so professional, it worked out seamlessly. I would recommend him to anyone looking at Land Rover, he really knows what's up : ) Thanks Vladimir!! Another happy customer!
Great dealership. Called hornburg and spoke to Dan about test driving a jaguar f type. He set me up with Vladimir at hornburg jaguar in Santa Monica. I showed up to my test drive and met Vladimir. He was very informative and talked about pricing and the history of the f type. After all the information we proceed with the test drive. I was blown away at how fun driving the f type was even though my current car is faster and has more power. I didn't expect to buy the f type that day but brought money just in case. After having such a pleasant time there with the test drive and Vladimir I ended up getting it on the spot. I really hope to do business with hornburg again in the future. If you're in the market for a new car, come here, you won't be sorry.
The team at Hornburg was absolutely fabulous. Every person we dealt with was friendly, knowledgeable, and efficient. Buying a new car can be overwhelming, but not at Hornburg. The team makes you feel so comfortable and they explain everything in such detail that you leave feeling like you just got the best deal in town.
Great experience Vladamire was very low key no pressure.
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