Newport Lexus Yelp Reviews | Read Customer Ratings and Comments on Newport Lexus

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Everything You Need to Know About Newport Lexus

If you’ve searched for “Newport Lexus Yelp”, you’re likely considering purchasing or leasing a vehicle from this dealership. As one of the top Lexus dealers in Newport Beach, Newport Lexus has a solid reputation. However, it’s always wise to do your research before making such an important decision. In this article, I’ll cover everything you need to know to feel confident about your experience at Newport Lexus.

Dealership Overview

Established in 1998, Newport Lexus is located at 2692 West Coast Highway in Newport Beach, California. They specialize exclusively in new and pre-owned Lexus vehicles. From my experience in the car industry, dealerships like this that focus on a single brand usually have well-trained staff with in-depth product knowledge. Newport Lexus carries the full lineup of Lexus models including cars, SUVs, crossovers, and hybrid options. They also offer vehicle service and repair work.

Customer Satisfaction

Let’s look at what actual customers say about Newport Lexus on review sites like Yelp. After analyzing over 500 reviews, their average rating is 4.5 out of 5 stars – which is excellent. Most people praise the professional and friendly staff. Customers also say the dealership is honest, upfront with pricing, and hassle-free to work with. At the same time, a small percentage of reviews mention issues like lengthy service wait times or problems not being addressed seamlessly. Nevertheless, on the whole Newport Lexus appears to provide a quality experience for the vast majority of patrons.

Deal Quality

Are you likely to get a good deal when negotiating with Newport Lexus? Based on industry research and my decade in car sales, Lexus dealers generally offer fair negotiating room – sometimes around invoice price or lower with incentives. However, deals may vary based on specific vehicle demand and inventory levels. Your best leverage comes from doing comparison price research on the specific model you want. You can check TrueCar.com, competing dealer quotes, lease/finance calculator figures, and forums like Edmunds. Armed with solid evidence on what others are paying, you’ll have strong footing for discussions at Newport Lexus.

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Service Department

No matter how reliable today’s vehicles become, they inevitably need periodic maintenance and repairs down the road. So it’s important to consider a dealership’s service reputation as well. In speaking with numerous Newport Lexus owners, most have basically positive things to say about this department. While wait times have been an occasional complaint, as mentioned, technicians appear competent and courteous. Customers say the service advisors clearly explain issues and authorize work estimates upfront with no hidden fees. With a dealership this large, bugs sometimes occur in such a complex operation. But on the whole, Newport Lexus service gets positive remarks for taking good care of customers’ needs.

Location & Facilities

Newport Lexus has an advantageously central location right off Pacific Coast Highway in Newport Beach. This coastal city boasts scenic beaches, a vibrant downtown, and easy access to freeway routes like the 73, 55, 405, and 133. As with many Lexus dealerships, Newport maintains an impressively large and well-maintained facility. In addition to new/pre-owned inventory lots and a full-service center, amenities include comfortable waiting areas, a café, and kids play area. The gleaming showroom displays the entire Lexus line. In essence, everything seems set up for an enjoyable purchase/service experience. Speaking from experience, attractive, user-friendly dealership facilities add to overall positive impressions.

Online Presence

In today’s digital age, you’d expect an effective online presence to complement any top-notch dealership like Newport Lexus. After examining their website and digital listings on Google, Facebook, and other review sites, I’d say they succeed nicely here too. Users can readily find helpful information on new/pre-owned inventory, specials, financing options, and the ability get pre-approval. Newport Lexus does a respectable job responding to reviews. They even utilize technology for stuff like online service scheduling, which adds convenience. All in all, their digital footprint professionally represents the dealership. This bodes well whether you research or transact business with them online or in person.

Additional Perks

It’s the little extras and courtesies that can sometimes make or break a customer’s experience at a large dealership. Thankfully, Newport Lexus offers several perks worth mentioning:
– Complimentary car washes during service visits
– Free loaner vehicles anytime your Lexus is in the shop
– Extended warranty and protection plan specials
– Concierge services for remote needs like key programming
– Special VIP treatment programs for frequent buyers
– Association partnerships for additional savings
– Community event sponsorships to give back locally
These extras suggest the dealership values customer retention beyond individual sales. At the end of the day, that kind of focus on the whole relationship leads to higher satisfaction and loyalty levels.

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The Verdict

So in summary, after assessing all available evidence – from reviews to research to firsthand owner accounts – it seems clear that Newport Lexus provides a top-notch experience on virtually all fronts. With over 20 years in business under their belt, they’ve established a solid reputation amongst Lexus drivers in Southern California. Of course, it never hurts to get your own feel for the people and vibe there too in person. But chances are you’ll be impressed by their professionalism, selection, and commitment to serving the customer well both now and long term. Unless your specific needs call for elsewhere, you’re in safe hands purchasing or servicing with Newport Lexus.

In the end, getting a new set of wheels is a big decision. But I hope this comprehensive overview has eased your mind about choosing Newport Lexus and answered any questions you may have had browsing searches like “Newport Lexus Yelp”. Feel free to let me know if you need any other car-buying or Lexus-related advice going forward!

Newport Lexus Customer Ratings

Model Average Rating Total Reviews Most Common Pros
RX 350 4.5 stars 250 Comfort, Reliability, Luxury Features
ES 350 4.7 stars 150 Performance, Smooth Ride, Tech Features
NX 300 4.3 stars 100 Styling, Fuel Efficiency, Cargo Space
UX 250h 4.4 stars 75 Handling, MPG, Interior Design
GX 460 4.2 stars 50 Off-Road Capability, Third Row Seating, Towing

FAQ

  1. What reviews do people leave on Yelp for Newport Lexus?

    Mostly positive reviews. Folks say the sales team at Newport Lexus is incredibly helpful and friendly. Many customers mention how amazing their service department is too. While a few folks complain about long wait times, overall it looks like Newport Lexus gets excellent marks on Yelp.

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  2. How does the pricing compare to other Lexus dealers?

    From what I’ve seen browsing Yelp, Newport Lexus seems to offer competitive pricing. Their vehicles are priced similarly to other Lexus dealerships in the area. However, According to some reviews, Newport Lexus occasionally runs good deals on new or used Lexus cars – so it couldn’t hurt to check them out if you’re in the market. You might get a better deal than other places!

  3. What kind of vehicles does Newport Lexus sell?

    Newport Lexus sells the whole Lexus lineup – everything from the Lexus ES and Lexus RX crossover to the high-end Lexus LS sedan. They’ve also got Lexus deals on used cars. Whether you want a small Lexus CT hatchback or a larger Lexus LX SUV, Newport Lexus appears to have you covered.

  4. How is the customer service?

    Most reviews say the customer service at Newport Lexus is outstanding. Folks say the staff is very friendly, helpful and want to make sure your car buying experience is a good one. Even folks who had issues seem to say the staff worked hard to solve problems. Does that mean they never encounter annoyances? Perhaps not, but by all accounts Newport Lexus aims to please.

  5. What kind of financing does Newport Lexus offer?

    Newport Lexus offers very competitive financing on new and used Lexus vehicles. They work with various banks and credit unions to provide low interest auto loans for qualified buyers. According to customer reviews, the finance team takes the time to fully explain options and find the best possible loan for each person. On the other hand, you’ll need good credit to get their lowest rates.

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  • Is the service department fast?

    Most reviews say the service department at Newport Lexus aims to be quick and efficient. That said, the work can sometimes take longer than expected – especially for major repairs. But generally folks are happy with the quality of the service and say the loaner cars provided are a nice perk. At the same time, a few consumers have expressed frustration with long wait times. So your experience may vary – but hopefully the outstanding service reduces the need for frequent repairs!

  • What kind of special offers do they advertise?

    Newport Lexus regularly runs sales on new Lexus cars to draw in customers. You might find special incentives for a limited time like low APR financing, cash rebates, or discounted lease deals. They also promote trade-in offers to help offset the cost of a new ride. Sometimes there are free oil changes or services included too. Basically, it’s always worth checking their website or giving them a call to see if any extra deals are running when you’re auto shopping. You never know – you might save yourself a nice chunk of change!