Two words - GUY PETERSEN. Literally the best car experience I have ever had. He's honest, straightforward, works to get you exactly what you are looking for and tells you when to go big and when to be practical. I test drove Lexus, Volvo, Alfa Romeos, Mercedes, and Acura, and went to several different Land Rover/Range rover dealerships and I would only recommend Hornburg and Guy specifically. Everyone was really kind and fun but most importantly I got my dream car for a great price and feel really confident about the decision and know that I can call them anytime for any reason. I never write reviews but this experience deserves it. Obsessed with my 2019 Land Rover Discovery Sport HSE. It's exactly what I wanted and now my husband wants one too and we know where we'll go to get it. Thank you Guy.
Alex was great! Precise, honest and thorough!
The service from the receptionist was on point. And our Salesperson Alex was more than awesome! Honest, straighfoward and easy!!! And even great with follow up! Love our car!!
Nesh and his team did a great job. They searched for the exact car I wanted and delivered it without a hiccup at a great price. This is my third Rover and we are loving it. Thanks Nesh. Your the best.
I just got a lease from this dealership, and I was pleasantly surprised by how easy and effortless they made the entire process. They worked with my budget, which wasn't very much! but they made me feel supported and even made calls on my behalf. I highly recommend this dealership.
Not a big yelper, but try to post when I walk away truly impressed. So, I wanted to share my experience with this dealership and with our salesperson, Guy Petersen. We were nervous about dipping our toe into the Land Rover world, having read fairly negative things about the general experience people have with Land Rover dealers. We could not have been more surprised and impressed with our entire experience at Hornburg JLR in Santa Monica and with Guy in particular. First, I would whole-heartedly concur with the positive experiences that I now have read below about Guy. I didn't think to yelp the dealer before we bought, as I get pretty firm in negotiating car deals and don't really typically care about what the dealer does other than on price. Here, however, Guy represented both the dealer and brand extraordinarily well. If you're into these vehicles, you've bought into the heritage, the design, and the capabilities of what they can do. It's not a large volume producer of cars, like BMW or MBZ, and Range Rover in particular is not trying to pump out as many cars as possible each year. That, I think, has led to the negative impressions with some other other dealers -- they just don't have to try too hard to sell these things. Guy, however, showed the patience, product knowledge, and class (not a word i have typically used for car salespeople) that echo throughout the vehicle. It felt like an experience worthy of the car. He was able to find us the vehicle with the color/options we wanted and -- much to our surprise -- he pushed to get us a ridiculously good deal. He'll be our first call when we're ready for our next one (we're totally sold on Range Rovers now). The dealership is small (which I liked) and gave us very warm service all around. Everything that was promised was delivered. So, big big thumbs up for Guy and for our overall experience with this dealer.
I leased my car at the Santa Monica location few months ago with Alex, he was probably one of the best car dealers I've ever encountered, very knowledgeable and not pushy AT ALL and the whole process went so easy, the whole staff very helpful, including Enrique that always checked personally on me when I had any questions! Highly recommend their team!!!
I wanted to write a review complimenting the amazing staff here. I came in randomly for a new car and left extremely satisfied. The process was actually enjoyable because of Micheal. Best sales rep ever! He was SO kind and helpful. Even delivered my new car to me since I had to return my old one. Vladimir was very kind as well, and finally Anthony in finance was a pleasure. Thank you so very much for making me SO very happy today. Go to Micheal 100% for any new cars 🙂
This dealership is fantastic in every way ! They not only matched but beat the competitor's quote and they delivered the exact color combination I wanted while we waited. No hard sales tactic at this dealership and I appreciated this part a lot. I had the time and space I needed to make my decision Loving the car and the experience- thank you Nesh !